A Tale of Customer Services

Anyone who has ever worked with the general public will know how entertaining and/ or challenging they can be, and almost everyone who's worked in customer services has at very least one story to tell.  I've worked as a silver service waitress, a sales assistant for an ethical cosmetics company and a customer services person at a music and battle reenactment store (yes, both at the same time), and I have a very wide arsenal of anecdotes about customers and the general public. Stories of diners snapping their fingers at me and snapping 'over here, girl', customers itching clouds of dandruff all over me to demonstrate how bad they have it, being shouted at, flirted at, selling replica Roman armour to a stripper (he was so beautiful it was ridiculous), the whole kaboodle.

My favourite story, however, will always be of the very confused gentleman who called up when I was working for the music and battle reenactment company. I couldn't have been working there for two weeks when this happened, and it was a wonderful way of being introduced to how bonkers the general public can be in retail.

Ring ring.

"Hello _____ Music, how can I help?"

"Ah, yes- er, yes. I was wondering, that is I was thinking about, considering, I was considering whether it was, ah, possible to maybe, that is I was wondering if you could perhaps plug a guitar into, say, a harmonica.'

"Er- sorry, could you run that past me one more time?" He had 'um-ed' and 'aah-ed' and backtracked so many times, I wasn't quite sure I understood what he was getting at.

"Ah- yes yes of course! I was wondering if you could, um, advise me on how to go about plugging my harmonica into my guitar."

This cleared absolutely nothing up for me and I was slightly flummoxed by this idea, but decided to play the helpful techy geek. "Alright- what sort of sound effect are you hoping to achieve?"

"I was hoping I could play my harmonica and make it sound like a guitar."

I paused to take this concept in, and tried stoutly to remain helpful. "Ah. Well... I'm afraid you can't really jack a harmonica straight into a guitar, but you could-"

"What about the holes?"

"Use a-" I paused again. "Sorry?"

"A harmonica has holes, right?"

I faltered a little. "It does yes, but as it's an acoustic instrument- well, you can only blow into the holes to create the resonance."

"Ah."

I persisted. "If you wanted to take the sound of your harmonica and transform it, you could try using a vocoder- you could play into a microphone and style the resulting sound however you wanted. I'm not sure you could get a true guitar sound though."

"So I could play into a microphone."

"Yes."

"And I could play the guitar into the mic too?"

"Yes, or you could actually plug your guitar directly into the vocoder."

This was quite clearly the wrong thing to say.

"So how would you plug the harmonica in?"

I took a deep breath. "You'd only be able to plug your electric guitar in. As the harmonica is an acoustic instrument, you'd need an external way- for example a microphone- to pick the sound up."

"Ah, I see."

There was a pause. I took another deep breath. "Is there anything else I can help you with?"

"No, that was all- thank you so much, I totally understand now! None of the other music shops I've asked have been able to clear this up for me. Thank you!"

I smiled in spite of myself at his enthusiasm. "Not at all, I'm glad I was able to help."

"Alright, I'll go look at the right cables to connect up my harmonica and guitar now. Thanks again! Bye!"

"Er wait, no-"

*Click*

And he was gone. My manager spotted me still standing with the phone in my hand, stunned, as the dialling tone continued to whine.

"You'll get a lot of those" he said, with a sympathetic grin.

~Fin~